SUCCESS STORY:
CentricsIT designs custom-fit support solution for global supplier of building materials.
BUSINESS CHALLENGES
The company had its maintenance accounts distributed across several OEMs, and it was looking to establish a centralized support center for all its locations around the world. Reducing maintenance spend was also a major priority.
SOLUTION REQUIREMENTS
This global company needed to combine all of its support contracts in an effort to decrease operating costs and streamline processes to maximize efficiency. It required a maintenance vendor with global reach that could provide support and spare parts for multiple vendors—all through one contract.
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Download the case study to learn how CentricsIT was able to provide a 70% discount over the competitor’s price. Although the SLA that CentricsIT provided is next business-day, because CentricsIT has engineers frequenting that data center, the engineers have arrived the same day to assist.