Exadata Support and Services from CentricsIT

Did you know that Oracle only commits to providing support for Exadata appliances for up to five (5) years after the last ship date of the equipment? In typical OEM fashion, Oracle suggests that upgrading to the next generation Exadata models is the only solution to meet your current needs after the five years are up. But what if your company isn’t ready to make the switch and begin the hardware refresh process?

Five years from the last ship date, replacement parts may not be available and/or the response times for sending replacement parts may be delayed by Oracle. Oracle will continue to sell a support service for your Exadata equipment after it reaches five years past its last ship date, but it won’t guarantee hardware, or when/if a field engineer will arrive to fix your system.

Many organizations currently pay for Exadata support from Oracle based on brand equity alone, but there’s no cause to scramble to plan a technology refresh just because the OEM has declared EOS. Our CentricsIT experts can help you determine when support ends for your Exadata equipment and explain your options.

CentricsIT is uniquely positioned as one of the only multi-vendor IT maintenance and hardware suppliers with global reach. Our global Third Party Maintenance services support everything from EOS equipment like Exadata Database Machine V1-V2 to the latest and greatest models just released by OEMs.

“We needed a cost-effective maintenance solution for our existing NetApp, IBM, Dell, Oracle, STK, and Brocade equipment. CentricsIT provided a custom support option that covered approximately 3,000 devices at our primary data center in Salt Lake City and saved us over 40% on support costs! They are a trusted partner that consistently exceeds expectations. Highly recommend!”– IT Manager, Large North American Hospital Chain

We believe that it doesn’t make sense to pay more money to maintain older data center hardware. When manufacturers increase your maintenance costs because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need. Parts are cheaper and easier to source for older hardware, and the pool of trained technicians that have been around for years is larger. That is why our data center hardware maintenance service options make more sense for your business.

CentricsIT is able to provide Exadata support under customizable service levels completely designed for your requirements. There are no penalties for adding or deleting equipment on your contract, so you can adjust your support levels penalty-free anytime.

If you need an engineer onsite to fulfill your technical support request—no problem. We have a wide network of engineers all over the world. They are experienced with all the leading manufacturers product lines.

Our approach to support enables us to maintain all of your hardware across manufacturers through one call and one contract.