What is Third-Party Maintenance (TPM)?

Third-party maintenance (TPM) is defined as a hardware and/or support solution service that’s independent from original equipment manufacturers (OEM).  TPM suppliers are there to expand your company’s technology budget by saving money and providing equal, if not improved, services as the OEMs.

Typically, TPM prices cost half as much as OEM services.

In addition to saving money, third-party maintenance enables companies to extend support past end-of-life (EOL) and end-of-service-life (EOSL) dates.  Instead of being forced into a next-generation update before you’re ready for a hardware refresh, third-party maintenance provides an alternative solution to meet cost-efficient, streamlined data storage and analytics in an industry that is constantly changing.

Data center maintenance typically makes up 70% of the average IT budget.  Switching to TPM can open many doors for your company by enabling the opportunity to pursue other IT initiatives.

“It’s always nice to get more than what you want AND save money!

“We discussed with our CentricsIT rep exactly what we needed, and they came back to us with more than we initially were looking at buying and saved us over 60%. We were amazed!”– IT Manager, Large Southeast Manufacturing Company

We believe that it doesn’t make sense to pay more money to maintain older data center hardware. When manufacturers increase your maintenance costs because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need. Parts are cheaper and easier to source for older hardware, and the pool of trained technicians that have been around for years is larger. That is why our data center hardware maintenance service options make more sense for your business.

CentricsIT is able to support your IT equipment under customizable service levels completely designed for your requirements. There are no penalties for adding or deleting equipment on your contract, so you can adjust your support levels penalty-free anytime.

If you need an engineer onsite to fulfill your technical support request—no problem. We have a wide network of engineers all over the world. They are experienced with all the leading manufacturers product lines.

Our approach to support allows us to maintain all of your hardware across manufacturers through one call and one contract.