SUCCESS STORY:
CentricsIT Provides Global Back-End Support to Major Electronics Distributor
BUSINESS CHALLENGES
The large electronics distributor wanted to provide a full end-to-end solution to their end users and other VARs, but did not have enough resources available from a North American and global perspective to support on-demand assistance for full-product sale success. They were looking for a partner that could help bundle installation services into their offering.
SOLUTION REQUIREMENTS
Price and global reach were the main factors that needed to align to enable scalability upon product launch. CentricsIT was engaged to provide global back-end support for the distributor by deploying tech engineers onsite for installation once the ordered product was shipped from the distributor’s staging facility.
Download Full Case Study
Download the case study to learn how CentricsIT helped a VAR partner bundle installation services into their offering on a global scale by establishing a system to augment its resources with additional personnel.